Paratransit

The City of Watertown announces that eligibility for public Paratransit service under the provisions of the 1990 "Americans With Disabilities Act" (ADA) will be determined through a Certification process outlined below.

Any individual interested in the service must complete an application or call 315-755-PARA (7272) for more information.

Click on the following link to view or download the  Paratransit Application Form

Click on the following link to view or download the CitiBus Paratransit Policies and Procedures Manual.

YOU ARE ELIGIBLE TO RIDE THE PARATRANSIT BUS IF YOU:

1. Any person who is unable to board, ride, or exit a Watertown CitiBus Fixed Route bus without the assistance of another person as a result of a physical, visual, or mental disability.
2. Any person with a functional disability who has a specific impairment related condition that makes it impossible for them to travel to a Watertown CitiBus Fixed Route bus stop.

HOW DOES THE CERTIFICATION PROCESS WORK?

All persons with disabilities wishing to be certified, as "ADA Paratransit Eligible" must:

• Complete the application form
• Have your doctor or licensed health care professional complete the Professional Verification Form.

Mail or FAX the completed forms to:

                              CitiBus Paratransit Services    
                              544 Newell Street
                              Watertown, NY 13601
                              FAX (315) 755-9379  

Once your application and the professional verification forms have been received, the City of Watertown will mail you written notification of your eligibility status. All those who fill out an application will receive temporary eligibility until the official written notification has been sent.

 

AVAILABILITY OF SERVICE

The Paratransit service is available for all eligible persons during the same hours of operation as the regular fixed route service provided by the CitiBus:

                                      Monday through Friday, 7 AM to 6:15 PM
                                            Saturday 9:40 AM to 5:35 PM.

All appointments must be made before 5 PM the day prior to the time of requested service.

For more information call the CitiBus Paratransit Service, currently operated by Cleveland Services

 at 315-755-PARA (7272)