CitiBus FAQs

Click on the following link for Fare Information

CitiBus accepts prepaid bus passes or EXACT CASH ONLY. Drivers do not have change.

Yes. Complete information can be found on our Fare Information page.

No, passes cannot be shared or used to pay the fare of additional customers.

Complete information about our half fare program can be found at the following link Half Fare Program

                             CitiBus App Disclaimer

Instructions:

The Passes section displays the available passes to use.

Tap the desired product to Activate a pass to ride.

The Activities section displays your purchases and bus pass activation history.

Contacts:

For customer service call 315-785-7772, 7:00 a.m. to 3:00 p.m.

Monday – Friday or email CitiBus at CitiBus@watertown-ny.gov

Monday through Friday 7am – 6pm  Last bus departs at 5:40pm
Saturday 9:40 am – 5:30 pm  Last bus departs at 5pm
Buses do not run on Sunday

CitiBus does not operate on -

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day 
• Christmas

Maps and schedules can be viewed and printed by clicking on the following link Routes & Schedules 

Buses can stop at almost all intersections ALONG THE ROUTE. Alert the driver by pulling the chime cord in ADVANCE of the desired destination to allow ample time for the bus to come to a complete stop.

All buses are equipped with wheelchair ramps

Appointment based Paratransit Services for people with a disability that prevents them from riding a CitBus Fixed Route bus without assistance of from traveling to a CitiBus Fixed Route bus stop are available. For more detailed information see our Paratransit Services page.

Customers wishing to listen to music or audio must do so using earphones at a level that does not disturb the driver or other passengers.

Transfer passes are issued at no charge upon request when boarding the bus in route (location other than Transfer Station) only. Transfer passes cannot be used to get back to the same bus from which they were issued and are accepted at the Transfer Station only and not in route.

Service animals only, are allowed on CitiBus.

No, there is no eating or drinking allowed on the bus.

CitiBus can be contacted by phone at (315)-785-7772 or by email at citibus@watertown-ny.gov

To inquire about a lost item, please call (315) 785-7772 or email us at citibus@watertown-ny.gov.

If we have your item, it may be claimed at the CitiBus office on Newell Street weekdays between 7:00am and 3:00pm.

Information about advertising on CitiBus can be found here Advertising Information

Contact CitiBus by phone at 315-785-7772 or email at citibus@watertown-ny.gov

WATERTOWN CITIBUS PASSENGER CODE OF CONDUCT 

Please have your fare ready before you board the bus. Doing so will assist in avoiding delays.

***Remember Transit Bus Operators are unable to give change.***

• If you qualify for a reduced fare program, please have the program’s ID out for the driver to view, before boarding the bus.
• Carry-on items are only allowed, if passenger can safely carry them onto the bus in one 

Items must be in control at all times and cannot take up additional seats or block aisles.

• As always, mobility assistance devices including walkers are allowed but shall be folded when not in use to safely keep the aisle clear from obstacles.
• In order to avoid blocking aisles and to decrease delays in departing, CitiBus asks that all Strollers be folded before boarding the bus. 
• Carts cannot exceed 30”Hx18”Wx18”D (NOT INCLUDING the HANDLES or WHEELS)
• When utilizing a cart, ALL contents must fit completely within the cart, have no items hanging on the outside of the cart or have items beyond the height of its basket/container
• Carts must be under passenger control at all times and not blocking the aisle.
• NO SMOKING OR VAPING on the bus, inside or within 25 FEET of bus shelters, transit centers and all public facilities.  SMOKING in these locations is against the LAW
• NO EATING or DRINKING on Transit vehicles is prohibited.
• For your safety, please stay back from the curb at least 2 feet when a ramp or lift is in use.
• Board the bus as quickly and safely as possible to take your seat.  If no seats are available, stand behind the yellow line and use the overhead handrails. When necessary, move to the rear of the bus to make room for others when necessary or when directed by Bus Operator or staff.
• Children should remain seated at all times., either in their own seat or on the lap of their parent/guardian. At no time shall riders be allowed to stand while holding a child while a bus is in motion.
• Notify the Bus Operator or staff if you need assistance, such as using the bus to kneel or requesting assistance to utilize the ramp or lift so you can safely board and depart the buses
• Vacate reserved seating near the front when seniors and/or people with disabilities board or when directed by Bus Operators or staff
• Do not occupy extra seat(s) with your belongings. Make sure you have your belongings when exiting the bus.
• Shoes and shirts must be worn at all times.
• Speak Quietly when talking or using Cell Phones to not disturb other passengers.
• Sound emitting electronic devices may be used only with earphones. Volume level on earphones shall be at a level as not to disturb other passengers or distract the Bus Operator 
• Service animals are the only animals allowed on buses.
• Exposing passengers or drivers to health or safety risks that pose a direct threat is prohibited.
• Physical violence, intimidation and or harassment toward another passenger or transit driver is strictly prohibited.  WEAPONS are not allowed on any transit vehicle.
• Please watch your step when boarding or exiting a bus. Do not cross in Front of or between buses.

Please call the CitiBus Administration Building at  (315) 785-7772 if you have any questions.

Thank you for choosing to ride with CitiBus!